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Terms & Conditions

  • Last updated: 16 September 2026

These Terms & Conditions explain the terms that apply when you use the Top Mark Tuition Centre website and when you enquire about or arrange tuition services with us. Top Mark Tuition Centre® is a registered trade mark. Unauthorised use of the name, logo or associated branding is prohibited.

  • Top Mark Tuition Centre Limited
  • Company number: 15506050

About us

Top Mark Tuition Centre Limited provides educational tuition and related learning support services.
Our website provides information about our tuition programmes, subjects, courses, services and ways to contact us.

Information displayed on the website is intended to provide general information about our services. Specific arrangements, availability, fees and course details may vary and will be confirmed with the parent, guardian or student before a tuition arrangement is entered into.

Using our website

You may use our website for lawful purposes and in accordance with these Terms & Conditions.You must not:

  • use the website for unlawful or fraudulent purposes;
  • attempt to gain unauthorised access to the website or its systems;knowingly introduce malicious software or harmful code;
  • knowingly introduce malicious software or harmful code;
  • interfere with the operation or security of the website; or
  • reproduce or misuse website content without permission.

We may update, suspend or withdraw parts of the website where reasonably necessary, including for maintenance, security or technical reasons.

Tuition enquiries and bookings

Submitting an enquiry form, contacting us by telephone or requesting information about a course does not, by itself, guarantee a place on a course. A tuition place is subject to availability and confirmation by Top Mark Tuition Centre. Before tuition services begin, we may provide information about:

  • the relevant course or subject;
  • timetable and lesson arrangements;
  • applicable fees;
  • payment arrangements;
  • the expected duration of the tuition arrangement;
  • cancellation arrangements; and
  • any other conditions relevant to the service.

Where applicable, the agreed arrangements will form part of the contract between the tuition centre and the parent, guardian or student.

Fees and payments

Tuition fees and other applicable charges will be communicated before the relevant tuition arrangement is confirmed.Where prices, discounts, introductory offers or promotional arrangements are displayed on our website, they are subject to the terms stated with the relevant offer and availability. We will not use this website to create a right to a particular promotional price where the stated offer has expired or is no longer available.Any payment schedule, deposit, cancellation charge or refund arrangement applicable to a particular tuition service will be communicated to the customer before the relevant contract is entered into.

Timetables and lesson arrangements

Lesson times and timetables are subject to availability. We will make reasonable efforts to provide tuition at the agreed times. Occasionally, a lesson may need to be rearranged because of circumstances such as tutor availability, centre requirements, emergencies or other circumstances outside our reasonable control. Where we need to make a significant change to an agreed arrangement, we will communicate this to the relevant parent, guardian or student and, where appropriate, discuss an alternative arrangement.

Cancellation and refunds

Cancellation and refund rights will depend on the particular tuition arrangement and how the contract was entered into. Where consumer law gives you a statutory cancellation or refund right, nothing in these Terms & Conditions is intended to remove or restrict that right. For contracts entered into at a distance, such as certain contracts concluded online or by telephone, statutory cancellation rights may apply. Where applicable, we will provide the information required by law about cancellation rights and how they can be exercised. If tuition is requested to begin during an applicable cancellation period, additional legal requirements may apply. Any centre-specific cancellation, notice or refund arrangements will be communicated before the relevant tuition service begins.

Parent, guardian and student responsibilities

Parents or guardians are responsible for providing accurate information relevant to the student’s tuition and for ensuring that contact details remain up to date. Students are expected to behave respectfully towards tutors, staff and other students. We expect everyone using our centre to follow reasonable instructions relating to safety, behaviour and the proper running of lessons. Where a student’s behaviour seriously disrupts lessons, creates a safety concern or materially affects other students, we may take reasonable steps to address the situation. Where appropriate, we will discuss the matter with the parent or guardian.

Educational outcomes

We aim to provide high-quality tuition and appropriate educational support.

However, academic results can depend on many factors, including a student’s attendance, engagement, existing knowledge, effort, school teaching, examination requirements and individual circumstances.

Accordingly, we do not guarantee a particular examination result, grade, school admission, qualification or academic outcome unless a specific written guarantee has been expressly agreed and is legally valid.

Any performance statistics or results displayed on our website should be understood in the context in which they are presented and should not be interpreted as a guarantee of an individual student’s future results.

Website information

We take reasonable care to keep information on our website accurate and up to date. However, website information may occasionally contain errors, omissions or outdated information, particularly where course availability, timetables, prices or promotional offers change. We reserve the right to correct errors and update website information. Where a specific price, course arrangement or service has been agreed with a customer, the agreed contractual information will take precedence over general website information, subject to applicable law.

Intellectual property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, design elements and other materials, is owned by or licensed to Top Mark Tuition Centre Limited. You may view and use the website for your personal, non-commercial purposes. You must not reproduce, copy, modify, distribute, republish or commercially exploit website content without our prior written permission, except where permitted by law.

Third-party websites and services

Our website may contain links to third-party websites or use third-party services. These third parties operate independently from Top Mark Tuition Centre Limited. We are not responsible for the content, availability, privacy practices or terms of third-party websites. You should review the relevant third party’s terms and privacy information before using its services.

Privacy

We may collect and use personal information when you contact us, submit an enquiry, request information or use our website. Our Privacy Policy explains how we process personal information and your rights under applicable data protection law. Our Cookie Policy explains how cookies and similar technologies are used on our website.

Website security

We take reasonable steps to maintain the security and availability of our website. However, no website or internet transmission can be guaranteed to be completely secure or continuously available. You should use appropriate security measures when accessing our website and should not submit information through the website that you are not authorised to provide.

Our responsibility to you

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited. In particular, nothing in these Terms & Conditions is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Subject to applicable law, we are not responsible for losses that arise solely from circumstances outside our reasonable control or from your misuse of the website.

Events outside our reasonable control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control. Such circumstances may include severe weather, natural events, fire, utility failures, significant technical failures, telecommunications failures, industrial action, government action, public health emergencies or other circumstances that could not reasonably have been prevented or avoided. Where such circumstances affect an agreed tuition service, we will take reasonable steps to communicate with affected customers and, where appropriate, arrange an alternative solution.

Complaints

We want to resolve concerns fairly and promptly. If you have a complaint about our website or tuition services, please contact us using the contact details provided on our website. Please provide sufficient information for us to understand the issue, including the relevant student’s name, the nature of the concern and any relevant dates or communications. We will review complaints and respond within a reasonable period.

Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our website, services or legal requirements. The latest version will be published on this page and will show the date it was last updated. Changes to these Terms & Conditions will not remove or reduce rights that you have under applicable law.

Governing law

These Terms & Conditions are governed by the law of England and Wales.

Subject to any mandatory consumer rights, disputes relating to these Terms & Conditions or our services will be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about this Terms & Conditions, please contact us:

Top Mark Tuition Centre Limited 39 Station Road, Chingford, London, England, E4 7BJ Email: office@topmarkchingford.co.uk Phone: +44 20 3325 1514

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